![]() ![]() Theresa says Those signs send a signal that I own this restaurant, its mine and Im accountable for hiring and retaining employees and delivering a great guest experience.Įach brand has similar ways to reinforce that the General ManagerManaging Partner has the most influential position in the company.Įach team members and restaurants goals are based on what Darden calls a balanced scorecard, which measures metrics that go beyond just revenue. Many of the companys leaders started in entry-level positions.įor example at Olive Garden, every restaurant features a marble sign on the outside of the building with the general managers name. Theresa, who is now a leader at the SVP level, started as an HR intern. Taking care of employees translates directly to taking care of guests.ĭarden boosts its employees through development, recognition and rewards.Ī whopping 50 of managers are promoted from hourly employees. One of the guiding principles at Darden is that people matter. ![]() I recently got the chance to talk to Theresa Willings, senior vice president of human resources at Olive Garden, who shared more about the companys culture and employee engagement philosophy. And this wasnt just any group of restaurant managers: I was talking to the top 5 of general managers, who had each won a highly competitive spot at the companys annual Diamond Club recognition trip. ![]()
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